Ordering Questions

We have tried to make your coffee and tea ordering from Roast & Post as simple a process as possible. We accept all the major credit cards online - Visa, Mastercard, Switch and Delta. We will also accept payment by cheque for postal orders.

Is it secure to make payments on your site?

Yes. Your order goes through our 128-bit SSL secure server which encrypts information to ensure that your transactions are private and protected.

What card types do you accept?

We accept all major credit cards including Visa, Mastercard, Visa Delta and Maestro.

Can I pay by cheque?

Yes. We have a number of customers who order by post with our order form and pay by cheque. Cheques are made payable to The Roast & Post Coffee Co. We process your order once we have received your cheque.

Can I order by phone?

Yes. You can place an order by phoning us on 01803 605 993 and letting us know what you would like to order, including the grind. We are able to take your payment details over the phone. If our phone lines are busy you can leave a message making sure you leave your name and your telephone number, and we will call you back as soon as we are able to. Alternatively, you can email us your order to sales@roastandpost.com. If you do this don't forget to provide us with your full name and address, details of the products you would like to order, the grind or whether you would like beans, and a telephone number so we can call you for your payment details.

How will I know if you have received my order?

If you order via the website you will automatically be sent a message a few minutes later letting you know that your order has been received.

Can I cancel an order?

Yes. If you change your mind then simply contact us by email or phone. However, you will need to contact as quickly as possible after making your order. If roasting has already commenced we will be unable to cancel your order.

Can I return an order for a refund?

If you are dissatisfied with the contents of your order please can you contact us within 48 hours of receipt of your order to inform us of your issue.

Roast & Post is not able to refund or exchange products if they are ordered incorrectly through our website.