Terms of Sale

Nothing contained within these terms and conditions affect your statutory right as a consumer.

Payment and Pricing:

We accept payment by Visa, Delta, Mastercard, and Switch cards. All card transactions are carried out on our 128 bit secure server.

All prices are subject to VAT at a zero rate unless otherwise stated and include delivery charges within the UK. We are happy to quote for delivery outside the UK. We offer a comprehensive discount structure for those ordering large amounts of tea and coffee. The discount rates are explained at the top of each product page.



Customer Service:

The Roast and Post Coffee Company® can be contacted during normal working hours (9am - 5pm Monday to Friday). Please see our contact us page for more information.


Delivery:

All prices displayed include delivery within the UK. We will endeavour to fulfill your order and deliver the goods to you within five working days of the placing of your order. If, for some reason, we are unable to deliver the goods to you within this time then we shall contact you and arrange another time for delivery. If another delivery time cannot be agreed upon then we will offer you a full refund.


Cancelling and Returning an Order:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14 working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened - unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Please return any such items to the address on our contact us page.



Complaints:

If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page. Address your enquiry to Lucile Walker, and we will endeavour to solve the problem.

We will respond to all complaints within one working day, usually the same day. And aim to resolve all complaints within two working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process



Privacy:

The Roast and Post Coffee Company® are committed to protecting your privacy. Please click here for our detailed privacy policy.


Tell us what you think:

The Roast and Post Coffee Company® welcomes your questions and comments about our website, privacy and any other matter. Please send an e-mail to feedback@realcoffee.co.uk or use our contact page.